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Frequently Asked Questions

Do I need to register to shop with Housemakers?
No, you do not need to register to shop with Housemakers. You can choose your products via the site and start shopping immediately, your personal details only need be entered during the checkout procedure.

Why should I register with the Housemakers website?
When you choose to register with us, you will receive e-mails to keep you up to date with the latest news, previews and special offers available, unless you specifically ask not to. Most importantly to the majority of our customers, we periodically offer special promotions ranging from free delivery to discount days and will inform those customers who have registered of these promotions so if you decide to register you could start saving money when you do actually want to buy.

What forms of payment do you accept?
We currently accept orders paid for by Visa, Mastercard, Delta, Solo or Maestro (Switch). As an additional security measure to combat unauthorized card use we will also ask you to enter the last three digits of the number printed on the reverse of your card at the checkout (this is called the Security Number).

When you place your order you are automatically connected to our secure server using SSL 128 bit encryption, a closed padlock will show in your browser status bar to illustrate that you are now in a secure area. This means your personal card details are fully encrypted and remain secure across the internet and after they reach our order processing centre.

If you wish to pay by cheque, we can only accept your order by mail. We will only dispatch your order once the cheque has been cashed. Hence the standard delivery of 3 days is not applicable to orders paid for by cheque.

All prices shown are in £ (GBP) sterling, and include VAT at the current rate. Prices listed within the product database exclude any delivery charges unless otherwise stated.

We can only accept orders paid for in sterling and for delivery to UK mainland addresses.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Reproduction & Accuracy of Information

We have taken care to provide accurate descriptions and images, and where we have the product on site we endeavour to check that we are describing it accurately. All sizes are approximate.

The material contained on this website has been prepared solely for the purpose of providing general information about Housemakers and the products and services we offer. While Housemakers has taken reasonable steps to ensure the accuracy of information contained herein, we make no representation and give no warranty, express or implied, as to the accuracy and completeness of any information on this Website. Housemakers accepts no responsibility for any omission or incompleteness of the information included on this Website. Housemakers reserves an absolute right to change or remove any piece of information contained herein at its sole discretion. Occasionally information on this website is of a historical nature and may now be out of date. All historical information should be understood as speaking from the date of its original publication.


Offensive Weapons Act & Age Restricted Sales

Under this act it is an offence to sell knives or knife blades to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

Certain products sold on our website may be age restricted. Under the Violent Crime Reduction Act 2006 knife sales can only be made to persons over 18. We are obliged to check the age of every person purchasing a knife from us, whether it is a steak knife from a cutlery set or a carving knife. If you pay by credit card, you will be over 18 since banks only issue credit cards to persons over 18, we therefore restrict all orders for knives to credit card payments only, any order made with a debit card will be refused and refunded. Credit card payments will be fraud checked as explained above. These measures will prevent sales of knives to underage persons.

If this information did not answer your query please call us on 0845 270 4377 or email customercare@housemakers.co.uk - we're happy to help.
Click here to return to the Help & Service index.

If this information did not answer your query please call us on 01948 664563 or email customercare@housemakers.co.uk - we're happy to help.

Click here to return to the Help & Service index.